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surat888 Privacy Policy For Your Account

Our surat888 Privacy Policy explains how we collect, use and protect details connected with your account, device and wallet activity.

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CONTACT ROUTES

Privacy Help When Account Details Need Attention

A clear contact path matters when your account record or wallet reference does not look right. Contact us through the support route shown inside your account and include the phone number linked to your profile, the relevant date and the payment reference if your request concerns DANA, OVO, GoPay or QRIS. We ask only for details needed to locate the record, and we may request an account step before discussing private data.

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Account data request

Ask us to explain the personal data connected with your account, including the phone verification record used before access. We will use the account contact path to confirm that the request comes from you before discussing private details.

Wallet record question

For a DANA, OVO, GoPay or QRIS reference that appears incorrectly, send the date, amount reference and account phone number through support. We compare the record with the cashier trail rather than asking you to share a wallet password.

Correction request

If your account details need a correction, tell us which field is inaccurate and why. We may ask for a phone verification step, then record the request and update the relevant profile data where local law permits.

DATA PRACTICE

Six Practical Privacy Controls We Apply

We handle privacy through account actions you can recognise rather than broad promises. A phone check links a request to the correct account, while payment references help us trace a status without…

Account collection

We collect the phone number and account details you provide during account access. The phone verification step helps us distinguish your request from an unknown device and reduces the chance that private account data is disclosed to another person.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be stored with a transaction record. We use it to reconcile status and receipt questions, not to request your wallet PIN, card password or banking login.

Cookies and devices

Cookies may remember session choices, while browser and device signals help identify an unusual login pattern. You can manage cookies through your browser settings, though changing them may require you to enter your account details again.

Account protection

We may pause a sensitive account action until the phone verification step is complete or the account record matches. This can apply when a login, wallet status request or withdrawal check comes from a new device.

Retention approach

We keep records for as long as needed for the stated account, payment, security or legal purpose. When a record is no longer needed, we remove it or separate it from direct account identifiers where local law permits.

Your choices

You can ask what personal data we hold, request a correction, ask about use, or seek deletion where applicable. Send the request through account support with enough detail for us to locate your profile safely.

Privacy Policy Questions About surat888

These Privacy Policy answers focus on the account and payment records you are most likely to ask about before opening an account. We keep each answer tied to a practical step, from phone verification and cookie settings to a request about a QRIS reference. If your situation is not covered, use the account support route and include the details needed to find your record.

We use the phone number you provide to identify your account, complete the phone verification step and respond to account requests. It may be linked with login events or wallet references, but you should not send us a wallet PIN or banking password when asking for help.

We record the payment reference and status needed to match an account action with a DANA, OVO, GoPay or QRIS transaction. This helps us trace a receipt question without collecting your private wallet credentials. Bank transfer and virtual account references follow the same purpose.

Yes, you can send a data access request through the support route inside your account. Include your linked phone number and the type of record you want located. We may complete a phone verification step before releasing details, subject to local law.

Tell support which account field is wrong, what the corrected detail should be and why the change is needed. For payment records, include the date and reference rather than a wallet password. We check the request against your account before making an eligible correction.

Cookies can retain session choices and help the account recognise a browser during access. Device signals may also help identify an unusual login. You can clear or restrict cookies in your browser settings, but this may sign you out or require another verification step.

Retention depends on why a record was collected, such as account access, payment reconciliation, security checks or a legal requirement. We keep it only for the needed purpose and then remove or separate it where local law permits. Support can explain the category involved.

The Privacy Policy describes our handling of account, device and payment records for supported Indonesian access, including a mobile browser used in Yogyakarta. Access or eligibility depends on local law. If your location or circumstances create a restriction, local rules take priority over this page.

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